Terms of Service

This Terms of Service ("Agreement") is a binding contract between you ("you," "Customer," or "User") and Navio ("Navio," "we," "our," or "us") governing your access to and use of Navio, including our website (e.g. navio.oneorb.io, dev.navio.oneorb.io, or qa.navio.oneorb.io), the Navio browser extension, and related APIs and services (collectively, the "Services"). By creating an account, clicking "I Agree," "Sign up," or similar, or by using the Services, you agree to be bound by this Agreement, including our Privacy Policy and Cookie Policy (incorporated by reference).

Service Delivery

Subject to these terms, we will use commercially reasonable efforts to provide the Services. You will create an account (e.g. email and password or sign-in with Google) to access the extension and website features. You are responsible for keeping your credentials confidential and for all activity under your account.

Service Modifications

We may modify, suspend, or discontinue any part of the Services at any time. We will provide reasonable notice of material changes that negatively affect your use. Continued use after changes constitutes acceptance of the updated terms.

Acceptable Use

You will use the Services only in accordance with this Agreement and applicable law. You may not use the Services to harm others, circumvent security, abuse the systems, or use them for any illegal or unauthorized purpose.

Browser extension

The Navio extension runs on pages you visit when enabled. You are responsible for complying with the terms of any third-party websites you use. You may not use the extension to harvest credentials, bypass access controls, engage in unauthorized monitoring of others, or violate intellectual property or privacy rights. Features that capture viewport images or page structure are intended only for your own legitimate use of the Service.

AI-generated output

Outputs from the Services (including steps, highlights, writing suggestions, and safety-related commentary) are generated using automated systems and may be incomplete, inaccurate, or inappropriate for your situation. They do not constitute legal, medical, financial, or other professional advice. You remain solely responsible for decisions you make and actions you take based on the Services, including on third-party websites.

Your Data

You retain ownership of data you submit through the Services (e.g. questions you ask the assistant, account information). By using the Services, you grant us a limited, non-exclusive license to use, process, and analyze such data solely to provide and improve the Services, as described in our Privacy Policy.

Our Rights

Navio owns all rights in the Services, including the website, extension, software, algorithms, and documentation. No rights are granted to you except the limited right to use the Services as permitted under this Agreement.

Restrictions

You may not: (a) reverse engineer, decompile, or disassemble the Services; (b) use the Services to build a competing product; (c) copy, modify, or create derivative works; (d) remove proprietary notices; or (e) use the Services in violation of any law or third-party rights.

Privacy and Compliance

Your use of personal information obtained through the Services must comply with applicable privacy laws (e.g. GDPR, CCPA). We may take reasonable steps to ensure use remains consistent with our legal and privacy commitments.

The Services are currently offered free to use with a Navio account, subject to these terms. If we offer paid plans or add-ons (e.g. as described on our Pricing page), payment terms will be set out in the applicable order or checkout flow. For paid services: you agree to pay fees when due; we may change fees with advance notice; late payment may result in interest and suspension of access; and you must raise billing disputes within a reasonable period (e.g. 60 days) of the relevant invoice.

Term

This Agreement starts when you accept it and continues until terminated. For paid subscriptions, the initial term and renewals are as specified in the applicable order.

Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access if you breach this Agreement or for other reasons with notice where practicable.

Effect of Termination

On termination, your right to use the Services ends. We may retain and use data as described in our Privacy Policy (e.g. for legal and security purposes). Provisions that by their nature should survive (e.g. intellectual property, limitations of liability, indemnification) will survive termination.

Each party represents that it has authority to enter into this Agreement and will comply with applicable laws. We warrant that the Services will perform substantially in accordance with our documentation under normal use.

Except as stated above, the services are provided "as is" and "as available." We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or completely secure.

To the maximum extent permitted by law, we (and our affiliates, suppliers, and representatives) are not liable for any indirect, incidental, special, consequential, or punitive damages (e.g. loss of profits, data, or goodwill), even if advised of the possibility.

Our total liability arising out of or related to this agreement shall not exceed the amount you paid us in the twelve (12) months before the claim (or, if no fees were paid, one hundred u.s. dollars ($100)). These limits do not apply to your payment obligations, breach of restrictions, infringement of our IP, or indemnification obligations.

You will indemnify and hold harmless Navio from third-party claims, damages, and costs (including reasonable attorneys' fees) arising from: (a) your use of the Services in violation of this Agreement; (b) your data or content; or (c) your violation of law or third-party rights. We will indemnify you from third-party claims that the Services, when used as permitted hereunder, infringe a third party's intellectual property rights, provided you notify us promptly and cooperate in the defense.

Each party will protect the other's confidential information with reasonable care and use it only for performing under this Agreement. Confidential information does not include information that is publicly available, rightfully received from a third party, or independently developed without use of the other party's confidential information.

Governing Law

This Agreement is governed by the laws of the State of Delaware (U.S.), without regard to conflict of laws principles.

Disputes

The parties will attempt to resolve disputes in good faith. If not resolved within 30 days, either party may pursue available legal remedies.

Assignment

You may not assign this Agreement without our consent. We may assign our rights and obligations without restriction.

Force Majeure

Neither party is liable for failure or delay due to causes beyond its reasonable control (e.g. natural disasters, war, government actions, outages of third-party infrastructure).

Entire Agreement; Severability; Waiver

This Agreement (with the Privacy and Cookie policies) constitutes the entire agreement. If any provision is invalid or unenforceable, the rest remains in effect. Our failure to enforce a right does not waive that right.

Notices

We may send notices to the email associated with your account. Notices to us should be sent through our contact channels on Calendly. You consent to electronic communications.

For paid Services, we will use commercially reasonable efforts to maintain availability (e.g. 99.5% monthly, excluding scheduled maintenance and circumstances beyond our control). We will give advance notice of scheduled maintenance where practicable. Your sole remedy for our failure to meet committed availability may be service credits as specified in the applicable order or product terms. To request credits, you must notify us within the timeframe stated in those terms.

For questions about these Terms of Service: